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ITIL® Service Design (SD)

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Publisher : Integrity Training

Course Language : English

The ITIL® Service Design (SD) is one of the ten intermediate level courses in the ITIL® Intermediate Certification curriculum. This preparatory course helps the students to gain the skills needed to plan, implement, and optimize service design processes. The students are also able to gather sufficient foundational knowledge needed to pass the ITIL® Intermediate Service Design certification exam. The ITIL® Service Design (SD) course covers the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. In addition to that, the course covers the management and control of the activities and techniques within the service design stage to help the students prepare for the ITIL® Intermediate Service Design certification exam and achieve the ITIL® Intermediate Certification.


Certification Details   ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL®  

Certificate of Completion

UDEMY will issue a Certificate of Completion upon completion of all the video training modules associated with the ITIL course.

This course is certified by ITSM solutions. As per  PeopleCert (the exam provider) , you need to take three steps in orderto sit for the exam:

1. You complete  the video lectures (which should be done on Udemy)

2. You pass  the practice quizzes on the Integrity Training site and earn our CoC (Udemy does not allow us to see your quiz scores. Instructions on how to contact Integrity Training are in the course.)

3. You can purchase an official exam voucher from us at a discounted price, or you may purchase exams on PeopleCert at full price. Official exams will be taken on the PeopleCert website.

Available PDUs for this Course Series: 22 

By completing this course series, you will earn 22 PDUs (you will need an itSM Solutions Certificate of Completion to register for the PDU’s)  

Available ITIL® Credits for this Course Series: 3 

By completing this course series, you will earn 3 ITIL® Credits once you pass the official ITIL Certification Exam associated with this course.

Available CEUs* for Course Series Completion: 10 

By completing this course series, you can earn up to 10 CEUs. (*CEUs are entirely dependent on the organization for which you are applying and may require you to provide an itSM Solutions Certificate of Completion)   


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.